Warranty

Last updated: July 28, 2026

We want you to be happy with your Timo. If it is not right for you, this policy explains how to request a return, what must be included, who pays return shipping, and when refunds are issued.

1. Standard 14-Day Return Policy

Products purchased directly from our official website may be returned under our voluntary return policy if both the return request and dispatch of the return are completed within 14 calendar days of delivery.

You may open, set up, and reasonably test Timo. The product must be returned in its original condition, without damage caused by misuse, and with all accessories, cables, mounts, promotional items, and documentation supplied with it. It must be securely packed, preferably in its original packaging.

Where permitted by law, we may reduce the refund to reflect missing items, excessive wear, or damage caused by handling beyond what is reasonably necessary to inspect and test the product.

Products purchased from another retailer or marketplace must be returned through that seller and are subject to that seller’s policy.

2. How to Start a Return

Before sending anything back, email support@hiyilink.com with:

· Your order number and the email address used for the order

· The product and quantity you want to return

· The reason for the return

· Photos or videos if the product is damaged, defective, or incorrect

A request is considered timely if it is sent before the applicable deadline. Once approved, we will provide return instructions and the correct return address.

Do not send a product to any address before receiving return authorization. Unauthorized returns may be delayed, refused, or sent back to the sender.

3. Before Returning Timo

For your privacy and security:

· Disconnect Timo from your YiLink or Timo account

· Remove personal information and perform a factory reset

· Disable any account, activation, or security lock

· Remove any personal SIM card, memory card, or personal accessory

Return processing cannot be completed while an account or security lock remains active. YiLink is not responsible for personal items left in a returned package.

4. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If Timo is damaged on arrival, defective, or different from what you ordered, contact us as soon as reasonably possible with your order number and supporting photos or videos.

After verification, we will provide an appropriate remedy, which may include troubleshooting, repair, replacement, or a full refund. YiLink will cover reasonable return shipping costs when the product is confirmed to be defective, damaged on arrival, or incorrectly supplied.

This section does not limit any rights available under an applicable product warranty or consumer protection law.

5. Items Not Eligible for Voluntary Return

The following are not eligible under our voluntary return policy, except where required by law:

· Products damaged through accident, misuse, neglect, improper installation, or unauthorized modification

· Products with removed, altered, or unreadable serial numbers

· Clearly personalized or custom-made products identified as non-returnable before purchase

· Gift cards or activated digital benefits that cannot be reversed

These exclusions do not apply to products that were defective or incorrectly supplied, and they do not limit mandatory consumer rights.

6. Return Shipping

For change-of-mind returns, you are responsible for return shipping costs. Please use a trackable and appropriately insured shipping service and keep the shipping receipt until the return is complete.

If YiLink provides a prepaid label or specifies a carrier, follow the supplied instructions. Return shipping costs for confirmed defective, damaged-on-arrival, or incorrect products will be covered by YiLink.

7. Refunds

After we receive and inspect the return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit to your account.

Unless required by law or the return results from our error, upgraded express shipping charges, return shipping costs, and third-party customs or import charges are not refundable.

If an approved refund has not appeared within 15 business days of our refund confirmation, contact support@hiyilink.com.

8. Exchanges

We do not currently offer direct exchanges. To choose a different model, color, or configuration, return the original product for a refund and place a new order.

9. Pre-Order Cancellations

You may cancel a pre-order for a full refund at any time before dispatch. Once it has been dispatched, it must be handled under the standard return process after delivery.

10. European Union Customers

If you are located in the European Union, you generally have the statutory right to notify us that you are withdrawing from an online purchase within 14 days of delivery, without giving a reason.

After notifying us, you must send the product back within 14 days. You are responsible for the direct return shipping cost unless the product is defective, incorrect, or we agree otherwise.

You may inspect the product as reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for diminished value caused by handling beyond what is reasonably necessary.

Eligible refunds include the product price and the cost of our least expensive standard delivery option. Additional express delivery charges are not refundable. We may withhold the refund until we receive the product or evidence that it has been sent back.

11. Contact Us and Statutory Rights

Email: support@hiyilink.com

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Nothing in this policy excludes or limits any mandatory warranty, cancellation, return, or refund right available under applicable law.